Shipping Policy

At KIVEMA LLC, we are committed to providing you with a seamless and efficient shopping experience. This shipping policy outlines the details of our shipping procedures, costs, and delivery times to ensure transparency and clarity for our valued customers.

Shipping Origin:

Our products are shipped from our warehouse located at:

ShipoLLC
310 Cornell Dr
Ste B4
Wilmington, Delaware, 19801

Contact Information:

For any inquiries or assistance regarding your orders, please reach out to us through our website's chat feature or via email at office@kivemaltd.com.

Order Processing:

• Order processing typically takes up to 2 business days for evaluation and handling.
• Orders received by 14:00 (2:00 PM) will be processed on the same day.
• Please note that we do not process orders on Saturdays and Sundays. Orders placed on the weekend will begin processing on the following Monday.

Shipping Methods:

We offer various shipping methods, and the cost is calculated based on your location and selected shipping company during the checkout process. Shipping costs are determined by the destination country or region and the chosen carrier.

Estimated Delivery Times:

• Standard delivery times range from 3 to 7 business days, depending on the shipping company selected at checkout.
• Please keep in mind that holidays and special occasions may affect delivery times. We do not operate on holidays and special days, which may lead to a delay in order processing and shipping.

International Shipping:

For international orders, additional shipping fees and import duties may apply based on your country's regulations. Customers are responsible for covering these fees, which are not included in the product price or shipping cost. Please check with your local customs office for more information.

Tracking Your Order:

Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package's status and estimated delivery date.

Order Confirmation:

Upon placing your order, you will receive an order confirmation email with all the relevant details. Please review this confirmation to ensure the accuracy of your order and contact us immediately if you notice any discrepancies.

Lost or Delayed Shipments:

In the event of a lost or significantly delayed shipment, please contact us promptly through our website chat or email at office@kivemaltd.com. We will work diligently to resolve the issue and ensure your satisfaction.

Returns and Refunds:

For information on our return and refund policies, please refer to our dedicated Return Policy page on our website.

KIVEMA LLC strives to provide a seamless and hassle-free shopping experience for our customers. If you have any questions or concerns regarding our shipping policy or your specific order, please do not hesitate to reach out to us. Your satisfaction is our priority, and we are here to assist you every step of the way.